Customers should be treated like kings and queens. They should be pampered, treated to large doses of good humor, and given creative quality of life upgrades that make all the difference. This is the philosophy some hotels have. And it’s obvious how much they love their guests.
Some hotels go the extra mile to make their customers’ stay that much more pleasant. From bed forts and ‘spouse disposal units’ to hilarious menus and tiny takeaway bags for tiny soap, these are the things that make you want to visit again and again. Apegeo created this awesome list of clever ideas and unique touches that hotels have introduced. These Hotels Creativity will bring a smile to your face, give you a hearty chuckle, and make you go ‘wow, how didn’t I think of that?’ So keep on scrolling, share the best with your friends, and upvote the best pictures! My personal favorite is the bed fort (I know what I’m building at home tonight) — what about yours?
#1. A Buddy Of Mine Travels A Lot For Work, Asked For A Fort…
#2. My Hotel Wants You To Take The Nice Soap Home!
#3. My Hotel In China Has A Card To Give To A Taxi Driver So You Can Find Your Way Back
Courtesy of Hospitality School, here are several ‘Golden Rules’ that each and every hotelier worth their salt should follow. That is, if they want to be proud of what they do, want their business to boom, and their guests to grace their doorstep once again.
Looking like a professional goes a long way in the hospitality business. That means dressing nicely, taking care of your hygiene and smiling brightly. It’s also vital that the way you talk to your customers be sincere — they can spot it if you’re being fake in an instant. What’s more, keeping your guests’ private life private is of utmost importance, as is helping them with everything and anything they might need. Finally, never, ever ignore complaints. Not even small ones.
#4. Hotel Staff Found Fifty Shades Of Grey Book On Guest’s Side Table…
#5. The Toiletries At My Hotel In Switzerland Included A Rubber Ducky
#6. This Bag Of Old/Stained Face Towels Have Been Re-Used As “Rags” At This Hotel
However, the rules of hospitality are slowly changing over time, as Marcel Thoma, the General Manager of The Upper House hotel in Hong Kong told Euronews: “Twenty years ago, there were scripts and standards. And it was the same every day. These days, we expect the wait staff to be psychiatrists. Now, some guests want to be left alone; maybe you don’t refill their coffee because they’re in a meeting and concentrating hard. We like to see ourselves as hosts, not service providers. For that, you must give your staff the freedom to be spontaneous.”
#7. This Hotel Actually Makes It Easy To Connect Your Laptop To The TV
#8. This Hostel In Germany Is An Indoor Vintage Rv Park
#9. More Hotels Should Do This
Thoma also explained how staff members can help in unexpected ways. “For example, we once had a guest come downstairs and say, I want to go hiking but I’m alone and don’t know how to go hiking in Hong Kong. We had a staff who loves hiking and said, ‘Madame, I know a beautiful trail. Why don’t we go hiking together tomorrow, if you’d like me to come along with you?’ So, they went hiking together. In a traditional hotel, they would say, ‘We’re not paying you to go hiking! You’re paid to check in and check out guests.’”